Question 1

When do you deliver?

Accepted Answer

We deliver on Saturdays and Sundays. Islandwide Singapore delivery.

Question 2

How much is delivery?

Accepted Answer

Orders below $150 will have a $8 delivery fee. Delivery is free for orders above $150. Additional charges apply for remote or restricted locations (e.g. Sentosa), and free delivery does not apply for these locations.

Question 3

How should I reheat the food?

Accepted Answer

Check out our Reheat Guide for step-by-step instructions for each meat type.

Question 4

Can I request specific cuts (e.g. leaner meat)?

Accepted Answer

We can try to accommodate requests like leaner cuts — just leave a note when placing your order. Our meats are smoked with a balance of fat for tenderness and flavour, so leaner cuts may be less juicy.

Question 5

Is the food halal?

Accepted Answer

Our meats are not halal-certified.

Question 6

Is the food gluten-free?

Accepted Answer

Our food is not gluten-free.

Question 7

How far in advance should I order?

Accepted Answer

Orders should be placed at least 2 days in advance.

Question 8

Can I request a specific delivery time?

Accepted Answer

We deliver between 10.30am – 8.30pm on Saturdays and Sundays. If you have a strict time window, let us know at least 2 working days in advance and we'll see what we can do (delivery fees apply).

Question 9

What's included in each portion, and how much can one feed?

Accepted Answer

We recommend our curated platters, which are designed with suggested serving sizes (pax) for easy ordering. Alternatively, meats and sides are also available à la carte. As a general guide, we recommend 200-250g meat per pax for regulars eaters, and 250-300g per pax for larger eaters.

Question 10

Can I pick up the food myself?

Accepted Answer

We operate on a delivery-only model to maintain freshness and quality, so self-collection isn't available at this time.

Question 11

Why are slots limited daily?

Accepted Answer

Each day, our meats are smoked fresh over hours to achieve that perfect flavour. We keep portions limited to maintain consistency, and to ensure every bite lives up to the Mandai Smoke Co. promise.

Question 12

Do you cater for events?

Accepted Answer

No — we don't cater events. As a home-based operation, we only deliver platters for personal gatherings within our standard weekend delivery model. Order multiple platters through the menu and we'll deliver them together.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards, PayNow, and bank transfer.

Question 14

Can I order more for bigger gatherings?

Accepted Answer

Absolutely — just adjust the quantity on the order page, or let us know if you'd prefer a custom pack. We'll recommend the right number of portions based on your guest count.

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