FAQ

1. How do I place an order?

Just click the Order Now button on our website, or reach out to us over WhatsApp at 80851405. 

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2. What’s included in each portion, and how much can one feed?

We recommend our curated platters, or you can order meats and sides individually. Each platter comes with a suggested serving size (pax), clearly listed in the product description.

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3. Can I order more for bigger gatherings?

Absolutely! Just adjust the quantity on the order page, or let us know if you’d prefer a custom pack. We’ll recommend the right number of portions based on your guest count.

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4. How much is delivery?

Orders below $150 will have a $8 delivery fee. Delivery is free for orders above $150. Additional charges apply for remote or restricted locations (e.g. Sentosa), and free delivery does not apply for these locations.

 

5. Can I pick up the food myself?

We operate on a delivery-only model to maintain freshness and quality, so self-collection isn’t available at this time.

 

6. Can I request a specific delivery time?

We deliver between We deliver between 10.30am – 8.30pm on Saturdays and Sundays. If you have a strict time window, let us know at least 2 working days in advance, and we'll see what we can do (delivery fees apply).

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7. Why are slots limited daily?

Each day, our meats are smoked fresh over hours to achieve that perfect flavour. We keep portions limited to maintain consistency, and to ensure every bite lives up to the Mandai Smoke Co. promise.

 

​8. How do I reheat my meal?

You may refer to our Reheat Guide.

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9. Can I request specific cuts (e.g. leaner meat)?
We can try to accommodate requests like leaner cuts, just leave a note when placing your order. Our meats are smoked with a balance of fat for tenderness and flavour, so leaner cuts may be less juicy.